Last updated: November 4, 2026 · The Ciel Company Inc.
This policy describes how we handle information for our websites and pre-release products (including CielSearch, VoxAI, and related services). It is not legal advice. For enterprise or OEM agreements, contact us for a custom data processing addendum.
1. Who we are
The Ciel Company Inc. (“Ciel,” “we,” “us”) develops voice, search, and media software. Contact: [email protected].
2. Scope
This policy applies to:
Our marketing sites (e.g. thecielcompany.com or equivalent hosted pages);
CielSearch beta (web, mobile, and API) when you create an account or submit content for indexing;
Pre-release demos and investor materials we host.
It does not describe third-party sites or AI providers you connect yourself (Google, Microsoft, Proton, OpenAI, etc.). Their policies apply to those services.
Indexed content: mail, documents, and chat exports you or your organization connect for search, processed to build search indexes (excerpts, embeddings, file hashes, paths or stable ids).
Technical logs: IP address, request timestamps, error logs, and usage needed to operate and secure the service (retention limited where possible).
Communications: email you send us for support or beta access.
Marketing site: standard server logs only; we do not use advertising trackers on our static company pages unless we later disclose that change here.
4. How we use information
Provide search, sync, authentication, and support;
Maintain security, prevent abuse, and debug failures;
Improve products (aggregated or internal metrics, not selling your mailbox to advertisers);
Comply with law and enforce our terms.
5. Legal bases (where applicable)
Depending on your region, we rely on contract performance (providing the service you requested), legitimate interests (security, product improvement), and consent where required (e.g. optional marketing).
6. Sharing
We do not sell personal information. We may share with:
Infrastructure providers (hosting, email) under confidentiality obligations;
Professional advisers or authorities when required by law;
A successor entity in a merger or acquisition (with notice where required).
7. Retention
We keep account and index data while your account is active and for a reasonable period after deletion to allow backup purge, unless law requires longer retention. You may request deletion (see below).
8. Security
We use industry-standard measures (encryption in transit, hashed passwords, access controls). No system is 100% secure; use strong passwords and protect API keys.
9. Your rights
Depending on jurisdiction, you may request access, correction, deletion, portability, or restriction of processing. Contact [email protected]. We will verify identity before acting.
10. Children
Our services are not directed at children under 13 (or 16 in the EU where applicable). We do not knowingly collect their data.
11. International transfers
Data may be processed in Canada, the United States, Georgia, or other locations where we or our hosts operate. We use appropriate safeguards where required.
12. Changes
We may update this policy; the “Last updated” date will change. Material changes to CielSearch beta will be communicated via email or in-product notice where feasible.